Zagreb City Car Rental

A fee of 20 EUR (VAT included) per rental will be added to the Rental Agreement.

After hours pickup: for reservation after hours pickup you should contact reservation center at least 24 hours before picking up the vehicle. A fee of 30 EUR (VAT included) will be added to the Rental Agreement. After hours returns: the return of the vehicle shall be done within city branches during working hours whereas the return outside working hours of city branches is possible with additional payment and prior approval. If customer returns the vehicle after working hours within airport branches it is free of charge.

Minimum age for groups: Mini, Mini Elite, Economy, Economy Special, Compact, Compact Special, Compact Wagon, Compact SUV, Compact Convertible, Intermediate, Intermediate SUV, Standard, Standard Fullsize, Standard Wagon, Standard Van, Premium, Fullsize Van, Premium SUV, Premium Convertible, Fullsize SUV, Luxury, Luxury Van, Intermediate Elite is 18 yrs except the car group Luxury Elite for which the minimum age is 25 yrs.
Maximum age for all car groups is 80 yrs. For all drivers aged 18-20 and 70-80 a fee of 40 EUR (VAT included) per rental applies.

Cross Border Fee within the EU countries (including Switzerland and United Kingdom) is applicable in amount of 20 EUR (VAT included) . For Montenegro, Bosnia and Herzegovina, Albania, Serbia, North Macedonia and Kosovo, and every non-EU country (excluding Switzerland and United Kingdom) a Cross Border Fee of 50 EUR (VAT included) applies per rental. In case of travelling through EU and non-EU countries (except Switzerland and United Kingdom) both charges of Cross Border Fee are applicable. The green card covers the rented vehicle with basic insurance (T.P.I.) as long as it remains in the borders of the country for which it is issued. Road assistance or car replacement while driving abroad is available. Exception: The 10 km long transit from Split to Dubrovnik driving through Bosnia and Herzegovina is free of charge.

Collision Damage Waiver (CDW) is an optional service and reduces the renter's liability in the event of damage the vehicle when no responsible third party is identified.
If CDW is not included in the reservation, it is available for purchase at the rental counter. If CDW is not included in the rental or CDW is declined, the renter will be liable for the total cost of damages to the vehicle or the full value of the vehicle in case of damage.

If purchased or included in the rental, the excess is:
1000 EUR for the vehicle categories Mini, Economy;
1200 EUR for the vehicle categories Compact;
1500 - 1800 EUR for Intermediate and Standard vehicles;
2000 EUR for all passenger Vans and all commercial vans;
and from 2500 - 5500 EUR for all Premium and Luxury vehicles.
The excess will be charged every time a vehicle is damaged

Before purchasing CDW, it is advisable to determine if the renter's personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If CDW is declined, the renter will be required to pay these charges and to seek compensation through their carrier of personal coverage. The Collision Damage Waiver (CDW) is not insurance.

For delivery or collection of the vehicle, customer should contact the rental agent at least 24h before picking the vehicle. Charge per service is 25 euros.

If you wish to discuss or dispute any matters concerning damage to your rental vehicle then please contact the Rental Company using the contact information below: technical-support@autobenussi.hr, 00385953366000

One Way Rentals: One way rentals are available for all car groups between all rental locations within Croatia and selected international branches for an additional drop off fee. Please contact our reservations department at +385 99 7330862 for more information on one-way routes and associated fees.

Refueling charges: Level to level. The Customer should return the vehicle with the same amount of fuel as it was at the time of pick-up. If the Customer returns the vehicle with less quantity of fuel he will be charged the amount of missing fuel according to the official rate of Enterprise Rent-a-Car Croatia. In case that vehicle is returned with more fuel than given at the time of pick-up no refund will be made.

SUPPLEMENTARY LIABILITY INSURANCE SLI: THIRD PARTY INSURANCE (REQUIRED BY LAW): FREE OF CHARGE. COVERAGE LIMITS: A) THIRD PARTY BODILY INJURY OR DEATH UP TO 2,000,000 EUR, B)THIRD PARTY PROPERTY DAMAGE 150,000 EUR.

Visa, Discover, American Express, Diners and Mastercard credit cards are accepted. All cards presented must be in the renter’s name. A security deposit will be blocked on the credit card and the estimated cost of the rental will be charged at the time of pickup. The deposit will be released by the cardholder's bank upon notification of return of the vehicle.

Deposit amounts and categories:
700.00 EUR for Mini and Economy
900.00 EUR for Compact and small Commercial Van
1100.00 EUR for Compact Convertible, Intermediate and Standard Manual
1300.00 EUR for Standard Automatic, Std. SUV and Van; Intermediate, Standard and Full size Commercial Vans
1600.00 EUR for Premium and Full size SUV
2000.00 EUR for Intermediate Elite Electric and Large People carriers
2500.00 EUR for Premium Convertible and Luxury Elite

Debit cards and cash cards are accepted as forms of payment for the rental or to purchase additional products. The deposit must be paid with a valid credit card. Please enquire at the local branch for details.

Free 24/7 roadside assistance number: +385 72 606 606

All drivers must present a valid national (domestic) driving license that has been held for a minimum of 12 months along with an identity card or passport. An international driver's license along with the national driving license is required for drivers, whose license is issued in non-Latin characters. Upon the United Kingdom leaving the European Union (EU) the requirements for UK Driving license holders driving in EU member states may change. Please check requirements before travelling. Government advice may be found at https://www.gov.uk/driving-abroad.

Supplementary Liability Insurance - Third Party Insurance is required by law and free of charge. Coverage limits for third party bodily injury or death cover up to 2,000,000 EUR and for third party property damage, 150,000 EUR.